01GOV
IT Strategy & Governance
IT budgeting, ITIL Foundation Version 5-certified service delivery, SLA management, audit readiness, risk and continuity.
IT / Business Consultant (Acting Lead) · Abu Dhabi, UAE
Mohamed
Yusuff S.
IT Management ERP & Digital Transformation Infrastructure Governance
I connect enterprise applications, infrastructure, service delivery and governance—turning complex technology portfolios into resilient, auditable business systems.
15+
Years of IT experienceFrom hands-on engineering to acting IT leadership
7+
Projects led concurrentlyCoordinating priorities, partners, schedules and risk
4
Business functions supportedCRM, Supply Chain, Production and Finance
4
Epicor workflows deliveredProcurement, invoices, approvals and PO revisions
01 / PROFILE
Executive profile
Technical depth.
Management perspective.
IT management and digital transformation professional with 15+ years of progressive experience across enterprise applications, infrastructure, service delivery, security and business systems.
Current responsibilities include serving as an acting IT lead, overseeing 7+ concurrent strategic initiatives, and combining hands-on technical depth with IT budgeting, vendor coordination, SLA-driven support, audit readiness, business continuity and cross-functional stakeholder leadership.
02 / CAPABILITY MATRIX
Core competencies
One operating view.
Six connected disciplines.
02ERP
ERP & Business Systems
Epicor Kinetic, BPM, BAQ, application governance, reporting, security and audit.
03INF
Infrastructure & Cloud
Windows, Linux, Azure, Microsoft 365, SharePoint Online and private cloud.
04DAT
Data & BI
SQL Server, SSRS, Power BI, Epicor EDA and Phocas Analytics.
05LDR
Leadership & Delivery
Portfolio delivery, vendor coordination, stakeholder management, change and user adoption.
06AUT
Integration, Automation & AI
REST APIs, Azure SSO, HRMS, Power Platform, n8n, local LLMs and RPA.
03 / CAREER IMPACT
Professional experience
Open full résumé ↗15+ years progressing from
technical delivery to IT leadership.
7+Strategic initiatives
4Epicor workflows
SLADriven delivery
- Oversee a portfolio of 7+ concurrent transformation initiatives, aligning priorities, resources, partners, schedules, risks and delivery outcomes.
- Partner with the IT Manager on annual IT budget preparation and maintain budget data in Phocas Analytics.
- Drive SLA-focused ERP and IT service delivery with clear ownership and stakeholder communication.
- Automate Epicor onboarding and offboarding and coordinate Deloitte audit requirements covering access, evidence, audit trails and documentation.
- Led physical Epicor application and SQL environments migration to private cloud, supporting resilience and business continuity.
- Lead improvements spanning UAE e-invoicing, Effigo Procure-to-Pay, Blanket Contract, and EMJEL oilfield ERP workflows and reporting.
- Designed and delivered 4 Epicor workflow enhancements across procurement, logged invoices, PO approvals and revisions.
2Integrations
4Core functions
KineticERP transition
- Managed the Epicor Classic-to-Kinetic transition, coordinating technical delivery, change management and user adoption.
- Directed Host-to-Host banking and Zeta HRMS integrations, connecting finance and payroll to reduce duplicate entry.
- Advised CRM, Supply Chain, Production and Finance stakeholders, translating operational needs into ERP solutions.
3Migration areas
ITSMWorkflow setup
M365Automation
- Supported systems, Active Directory and domain-service migrations during the Adyard–Altrad integration.
- Established Incident, Change and Problem Management workflows and ManageEngine templates.
- Implemented SharePoint workflows and digitized forms using Power Automate and Nintex.
- Governed Active Directory, file servers, project assets, inventory and Assai EDMS configurations.
3Operating functions
SQLDatabase operations
C#Customizations
- Managed Epicor application and SQL servers, Active Directory, file and NAS servers, firewalls, backups and preventive maintenance.
- Delivered ERP support across CRM, Supply Chain and Service.
- Developed BAQs, BPMs and C# customizations for Epicor Classic forms.
Built operational foundations across four technical disciplines spanning business systems, end-user support, infrastructure, application development, attendance systems and CCTV. Also delivered practical IT training to college students.
04 / INDEPENDENT PRODUCT
S
A multi-tenant, multi-branch education management platform—owned from strategy and architecture through deployment and production support.
01
Platform scope
Admissions, enquiries, attendance, fees, parent services, reporting and operational workflows.
02
Governance by design
Role-based access, tenant and branch isolation, workflows, dynamic fields, notifications, templates and audit controls.
03
AI-assisted delivery
Prompt engineering, vibe coding and AI-assisted development across analysis, architecture, prototyping, testing and delivery.
04
End-to-end ownership
Business analysis, roadmap decisions, solution design, security, deployment and production support.
05 / CREDENTIALS
Education & development
Continuous learning,
grounded in delivery.
Artificial Intelligence & IT Management
Chandigarh University
91.6% · Completed, awaiting convocationInformation Technology
Anna University
72%Certifications & professional training
CREDENTIALS
ITIL Foundation Version 5 GR428017507MS · Effective 05 Aug 2026 · Renew by 05 Aug 2029
Six Sigma Yellow Belt XS-45678-2023
Digital Transformation Specialist Simplilearn
Microsoft Power BI Alison
CompTIA A+ / N+ · MCITP · CCNA
TRAINING COMPLETED
PMP certification training
TECHNOLOGY KEYWORDS
IT Governance · IT Budgeting · SLA Management · ITIL · Vendor Management · Project Delivery · Business Continuity · Audit Readiness · Epicor Kinetic ERP · SQL Server · Power BI · Phocas Analytics · Microsoft Azure · Microsoft 365 · SharePoint Online · Active Directory
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